Terms & Conditions
This Modern Love dresses are made to order based on the measurements provided by the customer. This Modern Love will deal with the customer's order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumer Regulations 2002.
Terms and conditions of purchase
"Customer" means any person who is purchasing from the Supplier.
"Supplier" means This Modern Love.
If the Customer is not satisfied with the quality of the ordered dress(es), This Modern Love will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund depending on which remedy is the most appropriate.
In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred. This Modern Love retains ultimate discretion on whether a product is deemed faulty or not.
Dresses are made to order and individually cut for the Customer and therefore none are returnable and refundable, save in the circumstances of a faulty item. This Modern Love can accept no responsibility for the wrong order being made and it is therefore imperative that the Customer checks the details of the order prior to ordering.
Title in the Goods shall not pass until the price of the dress(es) has been paid in full for the Goods.
The Supplier warrants that the garments' description will correspond with the description logged by the customer at the time of purchase.
The supplier shall ensure that all dresses supplied to the Customer are capable of being altered.
The Supplier shall not be liable for any loss or cancellation of order relating to a change in the dimensions after the order was placed.
To enable the Supplier to perform the contractual terms and produce the dress, the Customer must co-operate with the supplier by providing the supplier with their exact measurements.
If the information relating to the requested size of the garment proves to be erroneous,
If the Customer changes or wants to alter the size of the garment after placing an order, the following shall occur:
The Supplier will not be liable for any additional expenses incurred in altering the garment.
The Customer shall be liable for all costs related to re-ordering the dress(es) if they need to be re-made due to providing erroneous measurements.
Risk of loss
All purchases made at supplier, are made pursuant to a shipping contract. By purchasing from the Supplier, the Customer agrees that the title to and risk of loss for such items passes to themselves upon delivery of the items.
Terms and conditions of order placement, order changes and returns
Use of this website and the online shop implies that all the terms and conditions in regard to order placement and other issues concerning orders, as outlined here have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed cannot be cancelled. Should it under some circumstances, be agreed by the Supplier to cancel an order, cancellation charges of £40 would be deducted from the submitted payment before a refund is issued.
Any changes must be made to an order within 24 hours of placing an order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make change.
As each dress is made to order, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfill that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier's ordering system is taken as the firm and final order.
Terms & Conditions Of Deadlines And Deliveries
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the average turnaround of 3 months from payment.
Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient's control, such as recipient not being available to accept delivery, or incorrect delivery details supplied.
A delay does not include any alterations that are requested by the Customer.
Where necessary, each customer is entitled to one complimentary fitting with the purchase of each dress - a fitting involves a minor adjustment to improve the fit of the dress, examples include adjusting the armholes, taking in the side seams of the bodice or skirt, or shortening the shoulders to reduce gaping of the material. The dresses cannot be made any bigger or any longer during a fitting so please consider this carefully when measuring.
Customers are welcome to visit me in person for a fitting, alternatively fittings can be done by post: please photograph the adjustment required and ideally pin the excess amount of fabric to be adjusted. Contact firstname.lastname@example.org prior to returning the dress. Fittings must be requested within 14 days of receipt of the dress.
The Customer is required to pay the postage cost to return the dress to the Supplier, and the Supplier will then pay the additional postage cost to return the dress to the Customer after the fitting adjustment has been carried out.
Alterations are charged at a rate of £20 per dress, with the proviso that the dresses can only be made shorter or smaller ("taken in") to improve fit. This is in the circumstance where the Customer has provided inaccurate information but the dress(es) can be altered (taken in). Additionally the Customer must pay the additional cost of postage for both returning the dress(es) to the Supplier, and for the return of the altered dress(es) back to the Customer.
It is not possible to alter the dress(es) to make them bigger or long or to change the proportion to lengthen the bodice or to lengthen the skirt. Such alterations will require the Customer to re-order the dress. The Supplier accepts no liability for erroneous measurements provided when placing an order. Customers are advised to contact the Supplier to seek clarification on how to measure prior to placing an order.
Colours and Samples
Please note that the Supplier does not hold stocks of fabric. Fabrics are purchased from a third party when the Customer places an order.
Due to the possible inconsistencies of various display monitors, the colours you see on your screen may not be a 100% accurate representation of the fabric. The Supplier strives to make the fabric sample images on the 'Fabric and Laces' page as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.
The Supplier recommends that all orders for one bridal party are ordered at the same time to avoid different rolls of fabric being used or any colour or fabric being discontinued, neither of which the supplier will be liable for.
Customers are advised to visit the ‘This Modern Love’ studio to view the fabric sample books in person prior to ordering to avoid disappointment.
Ready to Wear Dresses
In accordance with the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumer Regulations 2002, This Modern Love Ready to Wear dresses (also known as 'one off'/'sample' dresses are refundable on the basis that these have not been made to order. On receipt of the dress the Customer has seven days in which to return the dress to the Supplier. It must be returned unworn and in the good condition in which it was received. The Customer is entitled to a refund of the cost of the dress, however, postage costs are not refundable and the postage costs to return the dress to the Supplier are at the Customer's expense. The Customer must also bear any PayPal fees involved in refunding the transaction. It is the Customer's responsibility to notify the Supplier within the strict seven day timeframe that they wish to request a refund - the Customer should contact the Supplier via email at email@example.com
If a Ready to Wear dress is altered by the Supplier, at the Customer's request, to meet their requirements then the dress is then classed as a bespoke or made to order dress, and cannot be returned for a refund. See above for the conditions relating to made to order dresses.