Frequently Asked Questions
ABOUT 'THIS MODERN LOVE’
‘This Modern Love’ is a collection of simple, romantic and elegant bridal wear, bridal lingerie and bridesmaid dresses. The garments are all handmade in the UK and are created using beautiful fabrics such as matt duchess satin, silk chiffon, corded lace, guipiere lace and tulle. The dresses are designed in a delicate palette of neutrals and soft, muted colours. They are non structured, non fitted styles and are designed to be a relaxed, simple, pull on style.
The collection comprises of:
- ready to wear: limited edition one off pieces, available to buy online and can be returned for a refund within one week if unsuitable.
- made to order online: bridesmaid dresses, simple bridal gowns and bridal kimonos, available to order online and made to order to your measurements in your preferred colours and fabrics. Made to order garments are non refundable.
- made to order via studio appointment: more complex bridal designs (e.g. backless, or long sleeve dresses) require a fitting in person at the Modern Love studio in Worthing, UK. They are not available unless customers can visit the Modern Love studio for a fitting. Made to order garments are non refundable.
All items are available to purchase via Etsy and the shop is split into sections showing which styles are ready to wear, made to order (online) and made to order (studio appointment).
CAN I VISIT YOUR STUDIO TO TRY ON THE SAMPLES?
You are very welcome to make an appointment to visit the Modern Love studio on the seafront in Worthing (approx 40 minute drive from Brighton) to view and try on sample dresses view fabric choices and colours and meet with me to discuss your design ideas. Please email firstname.lastname@example.org to book an appointment to view the collection in person and I will send over address details.
DO YOU MAKE BESPOKE DRESSES?
All of my made to order designs can be shaped to your preferences and its possible to mix and match the different styles within my collection (e.g. the neckline from one dress, the skirt from a different dress, the fabrics from another) however I only make my own designs - I'm afraid I do not take commissions to make other people's designs and I do not offer garment copying.
WHAT ABOUT SIZING AND LENGTH?
Every made to order dress is made to your measurements - please complete the measuring guide available here on the Modern Love website.
CAN I CHANGE THE STYLE?
Yes, all made to order dresses can be made to your preferences e.g. adding cap sleeves, changing the neckline style, adding or removing a puddle train. Please note that changes to designs may incur additional charges where more time and materials are required to make them.
CAN I CHANGE THE COLOUR AND MATERIAL?
This Modern Love partners with premium silk and lace suppliers based in the UK and Europe and can offer over 70 shades of matt duchess satin, silk chiffon, georgette together with over 20 different types of lace including raschel, guipiere, chantilly and corded lace. This Modern Love does not hold fabrics in stock, and therefore cannot send out samples. Please note that due to variations on display monitors/screens the fabric shade cards pictured on the website (see ‘Fabrics and Laces’) should be used as guidance as opposed to an exact match.
Please note that if you’d like a different TYPE of fabric or lace than the one listed in the description of the dress (i.e. you’d like ‘crepe de chine silk’ instead of ‘matt duchess satin’, or you’d like the ‘corded lace’ instead of the ‘guipiere lace’ - the fabrics are priced differently, please contact me to check the price prior to ordering as changing the type of material may incur an additional cost.
HOW DO I ORDER?
Please order your chosen style via the Etsy shop - payment is required in full prior to dresses being made; the price includes the design, materials, making and fitting - there are no additional costs.
If you’d like to change any detail of the design or materials please notify me prior to placing your order. Please provide your measurements via Etsy or via email to email@example.com
MADE TO ORDER, ONLINE - HOW DOES IT WORK?
Each dress is handmade to order in Worthing, UK within 8 weeks and is sent using first class tracked and signed for mail. You will receive a dispatch notification via Etsy when your dress is on its way to you.
MADE TO ORDER, VIA STUDIO APPOINTMENT - HOW DOES IT WORK?
The more complex made to order designs (e.g. backless dresses, long sleeve dresses, fishtail style dresses) can only be made with an in-person fitting at the Modern Love studio in Worthing. You’ll need to book the date of your fitting when you order your dress, and your chosen fabrics will then be ordered in and cut to your measurements ready for your fitting.
WHAT HAPPENS AT THE FITTING?
Your bridal fitting will take 4-5 hours and your dresses will be sewn together and fitted to your preferences, e.g. deciding on the position of the waist, whether empire line or at the natural waist, deciding on the length of sleeves, and adjusting the neckline and back to your preferences to ensure the correct fit, and the correct length of the dress.
Please ensure that you bring the underwear and shoes that you will wear on your wedding day (or as similar as possible).
Your dress is usually ready to take away with you on the same day at the end of your fitting. If there are any adjustments which will take longer than the fitting appointment then the dress will be sent to you as soon as possible following the fitting via Special Delivery.
MADE TO ORDER ONLINE - FITTINGS AND ALTERATIONS
Every customer is entitled to one complimentary fitting with the purchase of each made to order dress - a fitting involves a minor adjustment to improve the fit of the dress, examples include adjusting the armholes, taking in the side seams of the bodice or skirt, or shortening the shoulders to reduce gaping of the material.
Please note the relaxed, pull on style of the dresses - they are not designed to be close fit, structured or fitted in a formal style - they are a relaxed pull on design therefore alterations cannot be made to alter the design of the dress, only the size of it.
Please note that the dresses cannot be altered to be made any larger or longer. They can only be altered to be made smaller or shorter - please bear this in mind when placing an order and taking your measurements. If you have ordered the dress too small or too short you will need to re-order a new dress, incurring the full cost of re-ordering. If you’re unsure please do get in touch and I’m happy to help.
Customers are welcome to visit the Modern Love studio in person for a fitting, alternatively fittings can be done by post: please photograph the adjustment required and safety pin the excess amount of fabric to be adjusted. Please contact firstname.lastname@example.org prior to returning the dress. Fittings must be requested within 14 days of receipt of the dress.
Customers are required to pay the postage cost to return the dress to the Modern Love Studio, and This Modern Love will then pay the additional postage cost to return the dress to the Customer after the fitting adjustment has been carried out.
DO YOU MAKE FLOWER GIRLS’ DRESSES?
Yes, flower girl dresses are available bespoke in all of the same styles as the adults dresses (I recommend Mollie, Grace, Hollie, Bella and Belle bridesmaid styles), these start at £50 for children under 10. For children over 10, the dresses are the same price as the adult's dresses.
CAN I PLACE A DEPOSIT TO HAVE A DRESS MADE LATER ON?
Yes, you can place a 50% deposit to purchase the materials for your dresses and to book the time to make your dresses later on. You may want to do this if you're wedding is more than 8 weeks away, or if bridesmaids are expecting to change size before your wedding (i.e. weight loss, or pregnancy). The remaining balance will be due prior to your dresses to be made - please give a minimum of 8 weeks notice prior to making the dresses. Please contact me to arrange an invoice if you would like to place a deposit to secure your order later on.
ARE THE DRESSES SUITABLE FOR MATERNITY?
Yes, because the dresses are a pull on, relaxed style they are suitable for pregnant bridesmaids. Please let me know when ordering and we can discuss current measurements and expected measurements for the date of the wedding - dresses for pregnant women are made with an empire line design (so they cinch in just under the bust rather than at the waist.) and extra fabric can be added to the skirt and around the bust to allow for growth.
WHAT ABOUT RETURNS?
Due to the bespoke nature of the dresses, made to order dresses and garments are non returnable & non refundable. Please bear this in mind when ordering. Every dress is made to order and is individually cut for you, therefore the made to order garments are non returnable and non refundable. ‘This Modern Love’ accepts no responsibility for the wrong order being placed so please ensure all the details and measurement information is correct prior to ordering.
Customers are advised to visit the ‘This Modern Love’ studio to view the styles of the dresses, the fabric shade cards and to view the fabrics in person prior to ordering, and to seek clarification if unsure on how to take measurements. Customers are also advised to consider whether the style of dress will suit them and their body shape prior to ordering, bearing in mind that the design of the dresses is a relaxed, informal style which pulls on and cinches in with elastic. The dresses are not formal, fitted or structured styles.
WHAT IF I HAVE A PROBLEM WITH MY DRESS?
Please get in touch and I’m happy to help! All made to order dresses include a fitting so if it’s not quite right just let me know and your dress can be altered to fit.
READY TO WEAR, REFUNDS
As an exception, 'Ready to Wear' garments are refundable. Customers must notify email@example.com within 7 days of receipt of the 'Ready to Wear' dress to request a refund. On receipt of the garment (which must be unworn and in satisfactory condition) the Customer will be given a refund in full via their method of payment. Please note that postage costs are not refundable.